Support Programs

Our Arkeia support program subscribers are only one click away from technical assistance

The Arkeia support team provides high-quality technical expertise for networks of all sizes and configurations. Our technical support engineers supply the fast, efficient help you would expect from a leader among backup software solutions. Arkeia is continuously adapting its support organization to anticipate your changing needs in today's rapidly advancing technology.

	One-Star	Two-Star	EdgeFort One-Star	EdgeFort Two-Star
Incidents per Year	Unlimited	Unlimited	Unlimited	Unlimited
Knowledge Base Access	Unlimited	Unlimited	Unlimited	Unlimited
Email Support
Phone Support
Guaranteed Response Time	8 working hours	4 working hours	8 working hours	4 working hours
Designated Contacts	1	2	1	2
Troubleshooting				SSH troubleshooting & corrective action access by Arkeia Engineers
Parts Replacement			5 day parts replacement guarantee if under hardware warranty	3 day parts replacement guarantee if under hardware warranty
Warranty			2 year hardware warranty (upgradeable)	2 year hardware warranty (upgradeable)
Eligible Arkeia Solutions	ANB	ANB	EdgeFort CMS, 100, 200, 300, & 500 Series	EdgeFort CMS, 100, 200, 300, & 500 Series

As an Arkeia Software user, you can benefit from Arkeia Support Services adapted to your needs. For more information, download the detailed Technical Support Program documents:

How to Access Arkeia Support

To subscribe to Arkeia Support Services, please contact the Arkeia Sales Department.